NewSkin Online Store Policies

Welcome to the NewSkin Online Store. Our goal is to provide safe, high-quality medical-grade skincare products and aesthetic services with clarity, transparency, and patient-first care. Please review the policies below before completing a purchase.

1. Product Information
   • NewSkin offers medical-grade and professional skincare brands, including Hydrinity, Plated, Epicutis, SkinBetter Science, iS Clinical, Colorescience, Anfisa, and ZO Skin Health.
   • Product descriptions, instructions, and ingredient lists are supplied by the manufacturers. NewSkin does not modify or guarantee manufacturer claims. Always review ingredients carefully prior to use.

2. Safety & Usage
   • Patch testing is recommended for all new products.
   • Discontinue use and consult a licensed provider if irritation occurs.

   • Products are not intended to diagnose, treat, cure, or prevent disease.

   • Consult your provider before use if you are pregnant, breastfeeding, using prescription topicals, or have underlying medical conditions.

3. Returns & Refunds

   To protect product integrity and comply with medical-grade safety standards:
   All sales are final.
   NewSkin cannot accept returns, exchanges, or refunds for:
   • Shipped products (opened or unopened)
   • Skincare items that have been opened, handled, or stored improperly
   • Gift cards
   • Pre-paid services or packages
   • Banked or purchased injectable units

4. Pre-Purchased Services & Banked Units

   For injectables, laser treatments, or other pre-paid aesthetic services:
   • Must be used by the stated expiration date
   • Non-refundable and non-transferable
   • Cannot be redeemed for cash
   • Medical candidacy must be confirmed at the time of treatment
   • Unused units hold no cash or credit value

5. Shipping & Fulfillment

   We currently ship within the United States.
   • Orders typically ship within 1–3 business days
   • Delivery times vary by carrier
   • Shipping fees are non-refundable
   • NewSkin is not responsible for carrier delays, weather interruptions, or supply chain disruptions

   If tracking indicates “delivered” but the package is not received, please contact the carrier directly.

6. Payment & Billing

   We accept all major credit cards and secure online payment methods.
   Orders must be paid in full at checkout to be processed.

7. Customer Support

   For order questions or assistance:
   NewSkin LLC
   10845 Main Street, Suite 100
   Bellevue, WA 98004
   (206) 222-1225
   [email protected]